AQUASSURANCE
Pools made easy.
Montreal, Quebec
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EXPERT POOL OPENING SERVICES
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WHERE
ALL-INCLUSIVE SERVICES AND INSTALLATIONS
MEET
EXCEPTIONAL VALUE AND QUALITY
HOW WE STAND OUT
HOW WE STAND OUT
REGISTERED AND INSURED BUSINESS
We are confident in our abilities, but we also understand the risks associated with our industry and our type of business, both for us and for our clients.
Thus, our general partnership firm has been registered with the Quebec Business Registry since March 2022, and it holds a top-tier liability insurance policy from an established service provider.
EXPERIENCED AND QUALIFIED TEAM
At Aquassurance, we are proud to have experienced technicians trained as Certified Pool and Hot Tub Operators (CPO). This top-tier training program for professionals in the pool and hot tub industry is internationally recognized, adding undeniable value to our workers' capabilities, regardless of their levels of expertise.
Our team is guided by over 5 years of industry experience, and we prioritize ongoing training and evaluation measures that ensure constant education on our services and the latest market trends.
THE CPO CERTIFICATION
The CPO (Certified Pool and Hot Tub Operator) certification is a world-renowned training program within the aquatic industry, sanctioned by the Pool and Hot Tub Alliance (formerly known as the National Swimming Pool Foundation).
Achieving this certification demonstrates, among other things, the ability to operate, maintain, repair, and renovate pools and hot tubs safely, efficiently, and professionally, whether it be in a residential or commercial context.
OVER FIVE YEARS OF INDUSTRY EXPERIENCE
Our technicians, with several years of experience and in-depth knowledge of residential and commercial systems, are prepared to handle any issue, either directly or indirectly.
The skills of our team members are based on a combination of hands-on field experience, recognized industry-specific training resources, guidance from accomplished professionals in the pool and spa sector, and extensive theoretical research.
OUR INTERNAL TRAINING SYSTEMS
Our technicians regularly participate in skill assessment exams, various training programs, and are strongly encouraged to take on additional responsibilities as they gain experience within the organization in order to enhance their knowledge and improve their earning potential.
WIDE ARRAY OF PROFESSIONAL AND CUSTOMIZABLE SERVICES
We offer a wide variety of pool and hot tub services designed to meet all of our clients' needs, whether it be directly or indirectly.
Whether it's for a small or large-scale project, all of the service offerings provided by our business are adaptable and flexible. We believe that every pool and hot tub owner should have access to professional services that meet their requirements precisely, without exception.
Our opening, closing, and regular maintenance services for pools and hot tubs are available in several unique service packages to better address the distinct criteria of each system as well as each client.Â
QUALITY AND ACCESSIBILITY
We believe that every pool and hot tub owner deserves simple and hassle-free access to the specialized services needed to fully enjoy their installation year after year, especially considering the significance of the financial investment required for the purchase of aquatic infrastructure and the short duration of Quebec's summers.
At Aquassurance, making our services accessible goes beyond meeting our clients' primary needs. It also involves addressing secondary needs, which demands the most economical, reliable, professional, and safe solution for each request.
When you entrust your project to a member of our team, you can be sure that your satisfaction guides every step of the process.
UNMATCHED CUSTOMER SERVICE
The last thing you need when you want to enjoy your pool or hot tub during your limited free time is having to deal with a service provider who is impossible to reach and unable to take action when necessary.
Our customer service department combines the ability to use multiple communication channels, reduced response times, and established representatives to address your requests as quickly and efficiently as possible.Â
THE IMPORTANCE OF COMMUNICATION
One of the most glaring issues with consumer service businesses is that the vast majority of them do not have a customer service system that matches their client volume, which leads to a buildup of missed opportunities, despite the presence of quality product and service offerings.
At Aquassurance, customer satisfaction is our priority, and it starts with the ability to provide exceptional customer service in a predictable manner. As a client, you can contact us at any time by phone, text message, email, or service request form. Regardless of the method you choose, an experienced representative will get in touch with you within a maximum of 48 hours to confirm the details of your request and ensure the identification of an appropriate action plan.
TIME-SAVING 24/7 ONLINE BOOKING PLATFORM
Your days are already chaotic enough as it is, and we know that your time is valuable.
Our online booking platform for pool and hot tub closing services is designed to help you focus more on the things that truly matter, by allowing you to avoid excessive phone calls and delays.
AN EASIER WAY TO BOOK APPOINTMENTS
Our online booking system allows you to select the pool or hot tub closing package that suits you best, choose the service date, and review the associated costs from the comfort of your device, anytime and anywhere.
While we readily offer more traditional ways of obtaining prices and other details relevant to your request, our online booking system permits a shorter duration of the pre-sales aspect of the service, which means far fewer back-and-forth calls and delays before your issue is ultimately resolved.
All of our packages also offer the option to customize your closing service according to your specific needs. Whether it's adding maintenance or cleaning visits, repairing or installing equipment, providing quality chemical products, or pressure washing your outdoor surfaces, our team will be happy to satisfy your request.
SYMBIOTIC FEEDBACK SYSTEM
Your feedback is crucial to our organization’s growth and success, which is why we actively encourage you to share your experiences with our services, whether they are positive or negative.Â
Both your criticisms and your compliments are essential for maximizing the satisfaction of our customers and ensuring we continuously improve our methods.
To reinforce our commitment to excellence, our Referral Rewards Program offers monetary incentives for word-of-mouth referrals. We believe that those who help promote our services and support our business deserve to be rewarded appropriately.
HOW TO SHARE YOUR FEEDBACK WITH US
Whether you want to share your satisfaction or dissatisfaction, there are two effective ways to transmit your feedback to our team.
The method we recommend, especially if it's about a situation you find frustrating, is to fill out and submit our customer satisfaction form. This allows for a quick and personalized intervention from our business due to the high levels of customization and monitoring associated with this specific system.
The secondary way to send us your feedback is by posting a review on Google. Of course, we particularly appreciate this when it's a positive comment about our organization, but we still support the freedom of expression of any customer who prefers to publicly criticize us. Regardless of the nature of the feedback shared, receiving such details helps us better understand our customers and learn how to serve them in the best possible way.
REFERRAL REWARDS PROGRAM
REFERRAL REWARDS PROGRAM
HOW THE PROGRAM WORKS
For each referral resulting in an opening or closing contract, and once the contract is paid by the referred customer, the referring customer will receive a $25 discount on their next service.
There is no limit to the number of referrals a single customer can provide. Thus, a customer can receive an unlimited number of $25 + tax discounts as long as the referral meets the mentioned criteria. Certain conditions may apply.
HOW TO CLAIM THE DISCOUNT
It is important to note that an eligible discount will only be applied if the customer notifies the business of their desire to benefit from the discount.
If the business isn't notified, no discount will be applied.
However, as long as the origin and validity of an eligible discount can be confirmed, it can be applied to any eligible service performed within the same year as the referral linked to the discount.
THE PURPOSE OF THE PROGRAM
Without our customers, our business would not exist. This is why we place great importance on making the referral process as easy and as rewarding as possible for all those who choose to support us.
We hope that this program and our expressed gratitude highlight the level of appreciation we feel for such gestures and that you will be compelled to promote our services in the future.
WHY YOU CAN TRUST US
WHY YOU CAN TRUST US
A FEW OF OUR CUSTOMER REVIEWS FROM GOOGLE AND FACEBOOK
"Excellent service."
Annette D.-B.
"Great reliable service from a young energetic team with hands on experience and knowledge."
Johanna W.
"The service is fantastic and customer service is exceptional."
Jonathan B.
"The Aquassurance team is great!"
Amine B. A.
"Cannot recommend them high enough."
Anibal J.
"Great service and would definitely recommend."
Dan P.
"They're the best in the business and I highly recommend them."
Sindy C.
"The communication was excellent and quality was as expected."
Russell T.
"They were fair and kept me updated throughout the whole process."
Gabriel D. G.
"Very experienced and accommodating."
Roy M.
"They did a really great job!"
Cuixin F.
"Great service and communication."
Richard M.
"Great staff very professional attention to detail would recommend.
Dave W.
"Great service!"
Enrique L.
"Very good service, highly recommended!"
Victor J.
"Quality work. Great."
Jean L.
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